SCOOTER - A BETTER WAY TO ORGANISE CONTACTS, RELATIONSHIPS AND LIFE
| Sourceforge Project Page | Features Page |
A solution is a detailed description of a customer issue and the resolution of that issue. The collection of your organization's solutions is sometimes referred to as the solution knowledge base.
| Essential public fields are: |
| 1. Solution owner |
| 2. Date published |
| 3. Status |
| 4. Created by |
| 5. Solution type |
| 6. Solution details |
| 7. Last modified by user and timestamp |
| 8. Notes & attachments |
| 9. Cases |
| 10. Solution history |