SCOOTER - A BETTER WAY TO ORGANISE CONTACTS, RELATIONSHIPS AND LIFE
| Sourceforge Project Page | Features Page |
A case is a detailed description of a customer's feedback, problem, or question.
| Essential public fields are: |
| 1. Case owner |
| 2. Case number |
| 3. Contact name |
| 4. Account Name |
| 5. Case Type |
| 6. Case Reason |
| 7. Date/time opened |
| 8. Created by |
| 9. Subject |
| 10. Description |
| 11. Status |
| 12. Priority |
| 13. Contact Phone |
| 14. Contact email |
| 15. Case origin |
| 16. Date/time closed |
| 17. Last modified by user and timestamp |
| 18. Solutions |
| 19. Activities - new task or new event |
| 20. Activity history |
| 21. Case Comments |
| 22. Notes & attachments |
| 23. Case history |